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Returns & Cancellations

Returns

You can return part or all of the goods you ordered through our online store within fourteen (14) calendar days from the day of purchase and after first you have notified us by email. The cost of returning the products is covered by the buyer. In the event that our company is responsible for the change/return of the product, then we bear the cost of return.

The products intended for return should:

  • Be in original delivery condition, including packaging, user manuals, peripherals & accessories.
  • They must not have been used.
  • To be mailed for return by the recipient of the product within fifteen (14) calendar days at the latest.
  • There has been previous telephone or written communication about your intention.
  • Must be accompanied by the original purchase receipt or invoice.
  • We do not accept returns of broken and tampered products once the delivery is made by the carrier, please check the products and sign for their integrity.

Cancellations/Refunds

Your order can be canceled at any time as long as it has not been shipped. Cancellation is done by email. The amount is returned in full and without any charge to the customer. The refund is made either through a bank or through a credit card. If you are not in time and your order is shipped, then the product return case applies.

If you have paid by credit/debit card and wish to cancel your transaction and since the products have not been sent to you, you must inform us immediately within 24 hours of the purchase order, by e-mail, so that we can refund you immediately the amount charged to your credit/debit card.

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